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Senior IT Operations and Support Specialist

2 months ago


Portland, Maine, United States Stone Coast Fund Services Full time

Welcome to Stone Coast Fund Services

We are a company that values your time, talents, and career growth. At Stone Coast, we offer remote work flexibility, competitive pay, benefits, and opportunities for rapid advancement. Our company culture is dynamic, and we prioritize investing in our employees and community. As a Senior IT Operations and Support Specialist, you will be responsible for troubleshooting IT issues, managing entitlement administration, and providing guidance to junior team members.

  • Respond to and resolve employee requests for Stone Coast technologies
  • Maintain hardware and software applications
  • Administer entitlement requests
  • Assist with infrastructure projects
  • Provide guidance and training to team members

Key Responsibilities:

  • Provide technical support and troubleshooting for IT-related issues
  • Manage and maintain hardware and software applications
  • Administer and process entitlement requests
  • Collaborate with cross-functional teams on infrastructure projects
  • Develop and deliver training programs for junior team members

Requirements:

  • 4+ years of experience in Helpdesk or application support
  • Strong analytical and problem-solving skills
  • Excellent customer service and communication skills
  • Experience with IT Service Management (ITSM) platforms
  • Knowledge of hardware maintenance and PowerShell

About Us:

Stone Coast Fund Services is a leading hedge fund administrator dedicated to delivering exceptional service and support to our clients and employees. We prioritize hiring talented professionals who share our values of excellence and integrity. Our mission is to excel in fund administration and build lasting relationships with our clients and colleagues.