Service Excellence Director

7 days ago


Fort Lauderdale, Florida, United States The Palace Full time
Job Overview

The Palace in Weston, Florida is seeking a skilled Service Excellence Director to lead its customer service team.

This is a full-time opportunity offering a competitive salary of $90,000 - $120,000 per year, depending on experience, as well as a comprehensive benefits package and opportunities for professional growth and development.

About Us: We are committed to providing unparalleled personal services to our residents and their families.

Key Responsibilities:

  1. Lead the customer service team to deliver exceptional experiences to our residents.
  2. Analyze customer feedback and service metrics to identify areas for improvement.
  3. Collaborate with cross-functional teams to ensure seamless resident interactions.
  4. Stay up-to-date with industry trends and best practices.
  5. Manage and optimize customer service processes.
  6. Handle escalated issues and provide timely resolutions.

Requirements:

  • Proven experience in a senior customer service role.
  • Exceptional leadership and team management skills.
  • Strong analytical and problem-solving abilities.
  • Excellent communication and interpersonal skills.
  • Ability to thrive in a fast-paced environment.
  • Proficiency in customer service software and tools.


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