Service Excellence Director
7 days ago
The Palace in Weston, Florida is seeking a skilled Service Excellence Director to lead its customer service team.
This is a full-time opportunity offering a competitive salary of $90,000 - $120,000 per year, depending on experience, as well as a comprehensive benefits package and opportunities for professional growth and development.
About Us: We are committed to providing unparalleled personal services to our residents and their families.
Key Responsibilities:
- Lead the customer service team to deliver exceptional experiences to our residents.
- Analyze customer feedback and service metrics to identify areas for improvement.
- Collaborate with cross-functional teams to ensure seamless resident interactions.
- Stay up-to-date with industry trends and best practices.
- Manage and optimize customer service processes.
- Handle escalated issues and provide timely resolutions.
Requirements:
- Proven experience in a senior customer service role.
- Exceptional leadership and team management skills.
- Strong analytical and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Ability to thrive in a fast-paced environment.
- Proficiency in customer service software and tools.
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