Service Excellence Manager

4 weeks ago


Fort Lauderdale, Florida, United States Bosch Group Full time
Service Excellence Manager
We are seeking a highly motivated and experienced Service Excellence Manager to join our team. In this role, you will be responsible for developing and implementing strategies to improve service quality, efficiency, and customer satisfaction.

You will lead a team of customer service specialists and manage call center metrics to achieve service level goals. You will also be responsible for ensuring compliance with operational procedures and analyzing data to make informed decisions to drive business growth and improvement.

Key Responsibilities
* Lead a team of customer service specialists in delivering exceptional service to clients
* Develop and implement strategies to improve service quality, efficiency, and customer satisfaction
* Analyze data and make informed decisions to drive business growth and improvement
* Ensure compliance with operational procedures

Requirements
* 3-6 years of call center experience
* Strong leadership and communication skills
* Ability to analyze data and make informed decisions
* Proficient in Excel, Word, and Microsoft Outlook Email

Estimated Salary: $70,000 - $90,000 per year

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