Technical SaaS Automation Specialist
2 days ago
About the Role: We are seeking a skilled IT Systems Engineer to join our team at Paradigm, a San Francisco-based investment firm focused on crypto and blockchain-related technologies. The successful candidate will be responsible for planning, designing, implementing, and maintaining SaaS applications and tools, as well as partnering with cross-functional teams to assist with application integrations and custom development.
Key Responsibilities:
- Configure, deploy, and administer SaaS system changes, ensuring compliance with approved IT security, Compliance, and Legal policies and guidelines.
- Develop and manage automation for SaaS applications (Google Workspace, Slack, Zoom, and others) to improve efficiency and solve repetitive tasks.
- Contribute to continuous improvement by identifying opportunities for new automations, process refinements, and enhanced security measures.
- Develop and maintain security detection alerts, and create run books based on detections.
- Participate in a weekly on-call rotation.
- Troubleshoot a wide range of technical issues – both hardware and software.
Requirements:
- 2+ years of general IT support experience, with 5+ years of experience in planning, development, implementation, and management of enterprise SaaS applications.
- Proven track record of implementing process automation and integrations that scale.
- Experience with security and compliance audits.
- Familiarity with security tooling such as IAM, SIEM, EDR, firewalls, etc.
- Knowledge in cloud infrastructure platforms such as AWS and GCP as it relates to hosting and managing automation workflows.
- Experience with CI/CD pipelines.
- Proficiency with programming/scripting languages (Python, Go, Bash, etc).
- Effective verbal and written communication skills for both technical and non-technical audiences with customer focus.
About the Salary: This role offers an estimated salary of $120,000 - $180,000 per annum, depending on experience.
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