Senior Advice Professional

7 days ago


Lone Tree, Iowa, United States Charles Schwab Full time
About the Role

At Charles Schwab, we're seeking a highly skilled and dedicated Senior Advice Professional to join our SPS Participant Services team. As a key member of our team, you will play a critical role in providing exceptional service to our stock plan participants, facilitating transactions for equity awards, and delivering personalized advice to help them achieve their financial goals.

Key Responsibilities
  • Provide personalized service experiences to stock plan participants, facilitating transactions for stock option awards, restricted stock units & awards, stock appreciation rights, and employee stock purchase plans.
  • Connect and engage with participants to gain an understanding of their financial needs, goals, and objectives, and provide advice at the point of contact when appropriate.
  • Encourage long-term relationships with Schwab by identifying opportunities to introduce Schwab offerings and guide participants to the proper solutions.
  • Receive in-depth education and training on equity awards and plan administration, confidently delivering service as a knowledgeable professional.
  • Demonstrate energy, empathy, and problem-solving skills while delivering unparalleled value and outstanding service to domestic and international participants.
  • Collaborate with internal business partners and team members to resolve complex client inquiries and develop knowledge of Schwab products and services.
Requirements
  • Demonstrated passion for providing top-tier service and support to Schwab participants.
  • Proven consultative conversation skills to deepen participant relationships.
  • Strong work ethic with a high level of integrity and the ability to build trust with participants.
  • Ability to strategically prioritize advice delivery while maintaining service levels of inbound client calls.
  • Excellent attention to detail and aptitude for following complex advice conversation requirements while adhering to Schwab's Advice Policy Guidelines.
  • Respect for fellow employees and leveraging the power of teamwork.
  • The ability and desire to develop positive working relationships.
  • Active listening skills and ability to explain complicated subjects.
  • Ability to adapt and implement changes as market and business conditions evolve.
  • A diverse background/work experience, including volunteer activities, internships, professional organizations, unpaid work experience, or other roles that may or may not be industry-related.
  • Technically savvy, including proficiency in MS Office and the aptitude to learn new programs, as well as easily utilize multiple applications simultaneously in a dual-screen environment.
Preferred Qualifications
  • Active FINRA Series 7 and 63/66 brokerage licenses.
  • Bachelor's degree (strongly preferred).
  • Previous advice delivery experience (preferred).


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