Optical Operations Manager

4 weeks ago


Borger, Texas, United States Grene Vision Group Full time
Job Title: Office Manager

An Office Manager is a highly engaged leader who possesses a high level of acuity in business acumen and is focused on developing a patient-focused team that is goal-oriented.

Key Responsibilities:
  • Execute day-to-day operations of the office by ensuring the following is completed:
    • Employee scheduling, weekly meetings, report generation, inventory assessment, supply ordering, employee training, and other duties as assigned or needed within the office
    • Provide guidance on optical equipment usage, proper medical chart handling, insurance, and billing, frame and contact lens selection, policies and procedures, and computer software
  • Compile operational reports to gain a strong insight into the business and how to direct the team on what needs to be done to fix focus areas
  • Lead the office by guiding them to success through focused support and coaching
  • Enhance processes and workflow by taking initiative to build action plans to increase the efficiency and profitability of the office
  • Collaborate with District Manager and HR on employee relations and recruitment needs
  • Collaborate with other Office Managers and District Manager to develop creative approaches to areas of improvement
  • Actively engage in constructive conversations with employees to help address improvement areas and formulate follow-up actions
  • Actively train employees on how to provide a world-class patient experience
  • Act as the liaison between employees and the District Manager and Corporate
  • Motivate employees by remaining positive and communicating any changes or news in a supportive and constructive way
  • Ensure the office and employees are always compliant with HIPAA
Requirements:
  • Reliable transportation that would allow employee to go to multiple work locations with minimal notice when applicable
  • Ability to work weekends when applicable
  • Desire to gain industry knowledge and training
  • Demonstrates initiative in accomplishing practice goals
  • Consistently creating a positive work environment by being team-oriented and patient-focused
  • Commitment to work over 40 hours to meet the needs of the business
  • Ability to interact with all levels of employees in a courteous, professional manner at all times
Education and/or Experience:
  • Bachelor's Degree in Business Administration, Healthcare Management, or a related area of study preferred
  • Minimum of 2 years of optical management or industry-related experience


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