Cloud Infrastructure Support Specialist

1 week ago


Federal Way, Washington, United States FusionTek Full time

FusionTek is a Managed Service Provider offering comprehensive IT infrastructure management solutions to small to mid-sized businesses since 2007.

We're a tight-knit team of friendly, intelligent people focused on delivering world-class service to our clients.

Key Responsibilities:

  • Escalated tickets from our level 1 team, including break/fix issues, application installation and configuration, and user level settings.
  • Server administration, networking, and security tasks, including building out new Hyper-V hosts, troubleshooting and deploying SonicWall firewalls, and troubleshooting and deploying Datto networking switches and access points.
  • Onsite deployments and providing guidance and mentorship to junior team members.

Requirements:

  • Superb knowledge of Windows 10/11 and MacOS.
  • Working knowledge of Windows Server 2016, 2019 and 2022.
  • Working knowledge of the Microsoft 365 office suite.
  • Knowledge of Office 365 cloud services is a plus.
  • Knowledge of Azure and/or AWS is a plus.
  • Knowledge of Datto BCDR and/or SaaS Backup is a plus.
  • Knowledge of SonicWall firewalls is a plus.
  • Knowledge of Datto networking, or networking in general, is a plus.
  • Time management skills are crucial to success in this role.
  • Superb verbal and written communications skills are a must.
  • A+ and/or Network+ certifications are required, MD-100 and MD-101 are preferred.

Benefits:

  • Annualized base salary of $65,000 - $85,000.
  • Quarterly bonus eligibility of up to 16% of base salary.
  • 90% of medical/dental/vision insurance paid by the company.
  • 401(k) plan with 4% company matching and immediate vesting.
  • Paid holidays and 16 days of PTO in year one.
  • Educational reimbursement for certification tests and company supplied training resources.
  • Monthly cell phone stipend.


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