
IT Hardware Support Specialist
1 week ago
This position is responsible for providing technical support and maintenance services to ensure the optimal performance of in-house technology equipment and IT assets.
Estimated Salary Range$23.27 - $34.90 per hour, depending on experience and qualifications.
Key Responsibilities- Provide timely and accurate assistance to users with hardware-related issues, including installation, configuration, and troubleshooting.
- Proactively assist users in preventing future problems by identifying root causes and providing training.
- Maintain all hardware assets, including desktop computing equipment, multi-function printers, and network routers/switches.
- Document all communication with customers, including resolution and follow-up notes using the HEAT ticketing system.
- Answer questions regarding system procedures, system status, and downtime.
- Coordinate and track hardware inventories for add/change/delete requests.
- Responsible for employee moves, office openings and closures, including moving desktop equipment, phones, and networking equipment.
- High School diploma or equivalent.
- Minimum two years of PC Support or Help Desk Experience.
- A+ Certification at time of hire or within 6 months of hire.
- Excellent verbal and written communication skills.
- Knowledge of LAN/WAN technology.
- Technical knowledge of Microsoft software and Dell Hardware preferred.
- Ability to work as part of a team, as well as independently and with people of diverse backgrounds.
- Medical, dental, and vision coverage for employees and their families.
- Life, disability, and family leave.
- 401(k) and Roth 401(k) with employer match.
- Wellness program, employee assistance program, and various employee discounts.
- Generous vacation, sick leave, and paid holidays.
HomeStreet is a company that values its employees and provides a supportive work environment. As a Corporate Technology Equipment Maintainer, you will be part of a team that ensures the smooth operation of our technology infrastructure.
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