Order Entry Specialist

2 weeks ago


Springboro, Ohio, United States NSi Industries LLC Full time
Order Entry / Customer Support Associate

We are seeking a highly organized and detail-oriented Order Entry / Customer Support Associate to join our team at NSI Industries LLC. In this role, you will be responsible for providing professional support to members of the Sales Team, including order processing, customer interaction, and order management.

Key Responsibilities:
  • Provide accurate and timely support and communication to the sales team and customers
  • Data entry of purchase orders and processing all appropriate paperwork for production and shipping
  • Answer and respond to incoming phone calls and emails from customers, providing requested information and answering questions
  • Monitor scheduled shipping dates to ensure timely delivery and expedite as needed
  • Assist in the RMA process as needed
  • Assist with additional duties and projects as needed
Requirements:
  • At least 2-4+ years' experience in a similar order entry / data entry / customer support / customer service or business support role
  • Knowledge of customer management systems a plus, but not required
  • Good technical aptitude with the ability and desire to learn new programs
  • Excellent communication skills and ability to work cross-departmentally
  • Customer-focused and solution-driven with a professional demeanor
What We Offer:
  • Excellent benefits package
  • Paid time off and paid holidays
  • Opportunity to work with a dynamic and growing team

NSI Industries LLC is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We maintain a drug-free workplace and require all employees to complete and pass a pre-employment drug screen and background check.



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