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Customer Success Representative

2 months ago

Fredericksburg, Texas, United States Nexstream Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Success Representative at Nexstream. As a key member of our customer-facing team, you will play a critical role in ensuring our customers receive exceptional service and support.

Key Responsibilities
  • Build and Maintain Relationships: Develop and maintain strong relationships with our customers through proactive communication, empathy, and a customer-centric approach.
  • Identify and Assess Customer Needs: Effectively identify and assess customer needs to ensure their satisfaction and loyalty.
  • Provide Accurate Information: Provide accurate, valid, and complete information to customers using the right methods and tools.
  • Critical Thinking and Problem-Solving: Utilize critical thinking and problem-solving skills to resolve customer complaints and issues efficiently.
  • Record Keeping and Administration: Maintain accurate records of customer interactions, process customer accounts, and perform administrative tasks as required.
  • Special Projects and Training: Participate in special projects and training programs to stay updated on product knowledge and customer service best practices.
Requirements
  • Customer Support Experience: Proven experience in customer support or client service representative roles.
  • Track Record of Success: A track record of over-achieving quota and consistently delivering high-quality results.
  • Strong Communication Skills: Excellent communication and presentation skills, with the ability to adapt to different customer personalities and situations.
  • Technical Skills: Strong computer skills, familiarity with CRM systems, Excel spreadsheets, and best practices.
  • Language Skills: Bilingual proficiency in English and Spanish (preferred but not required).
What We Offer
  • Competitive Compensation: Compensation based on experience.
  • Benefits Package: Health, vision, and dental benefits, paid vacation, sick leave, and holidays.
  • Full-Time Position: A full-time position with opportunities for growth and development.