Senior Debt Recovery Specialist
1 week ago
D & A Services, LLC is an experienced debt collection agency established in 2010. We pride ourselves on delivering exceptional service to our clients and customers.
Compensation PackageWe offer a competitive hourly rate between $17.00 and $23.00, along with a comprehensive benefits package that includes a 401(k) plan, BC/BS medical, dental, vision, and more. Additionally, we have an uncapped bonus structure that rewards top performers for generating revenue.
Job DescriptionAs a Senior Debt Recovery Specialist, you will be responsible for contacting individuals and businesses to collect outstanding debts and payment arrangements. You will need to effectively communicate with Spanish-speaking clients to negotiate repayment plans and resolve any disputes.
- Contact debtors via phone, email, and mail to collect overdue payments
- Negotiate repayment plans and settlements with clients
- Update account information and document all interactions
- Follow company policies and procedures to ensure compliance with the Fair Debt Collection Practices Act (FDCPA)
- Provide excellent customer service to assist clients in resolving their debts
To succeed in this role, you must possess:
- Fluency in both English and Spanish
- Proven experience as a debt collector or in a similar role
- Strong negotiation and communication skills
- The ability to work in a fast-paced environment and meet targets
- Knowledge of FDCPA regulations
- Basic computer skills
D & A Services, LLC is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or genetic information. We are committed to providing a fair and inclusive work environment for all employees.
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