Patient Access Coordinator

3 weeks ago


Kent, Ohio, United States Crystal Clinic Full time
Job Summary

The Patient Access Specialist plays a vital role in supporting Patient Access Services and Clinics at the Crystal Clinic Orthopaedic Center. This position is responsible for providing training and education to new and current employees, as well as financial counseling support to uninsured or underinsured patients.

Key Responsibilities
  • Registers patients accurately and efficiently, ensuring the integrity of patient data in Cerner and Centricity systems.
  • Conducts patient/guarantor interviews, explains hospital policies, and verifies insurance eligibility for upcoming appointments.
  • Maintains confidentiality of sensitive information, including patient records and employee information, according to HIPAA guidelines.
  • Provides advanced insurance verification and technical guidance to staff, as well as evaluates the success of their learning experience.
  • Facilitates training sessions and delivers continuing education to existing staff, promoting patient access initiatives and customer service excellence.
  • Provides financial counseling services for patients and recruits, registers, and trains patients on how to use Patient Portal systems.
Requirements
  • High school diploma or GED required; college degree or progress towards degree preferred.
  • One year of demonstrated experience in Customer Service or Patient Access related functions, including patient registration, scheduling, and verification.
  • Proficient with Microsoft Office applications, cash handling, multitasking, and excellent computer skills.


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