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Customer Service Representative
2 months ago
**Job Summary**
Austin Bank is seeking a highly skilled Customer Service Representative to join our team in Downtown Tyler. As a key member of our team, you will be responsible for providing exceptional customer service, building strong relationships with clients, and upholding the highest standards of ethics and integrity.
**Key Responsibilities**
• Provide superior customer service to clients, ensuring their banking and financial needs are met with professionalism and courtesy.
• Develop and maintain strong relationships with clients, promoting a loyal relationship between the customer and Austin Bank.
• Stay up-to-date with company communications, including publications, announcements, and e-mails, to ensure a comprehensive understanding of bank-related business matters.
• Participate in ongoing training and development to enhance personal skills and capabilities, as provided by the company or elsewhere subject to Company approval.
• Uphold and safeguard the organization's values, particularly relating to ethics, integrity, and confidentiality, both internally and externally.
**Requirements**
• High School diploma or equivalent required.
• Advanced customer service skills, with a focus on relationship building and conflict resolution.
• Intermediate computer skills, with proficiency in Microsoft Office applications.
• Ability to work in a fast-paced environment, with a strong attention to detail and ability to multitask.
