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Customer Experience Manager

2 months ago

Saginaw, Michigan, United States W.W. Williams Full time

**Job Summary:**

We are seeking a highly motivated and experienced Customer Experience Supervisor to join our team at W.W. Williams. As a key member of our service department, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our clients.

**Key Responsibilities:**

  • Assist customers with setting service appointments and keeping them informed of the status of their vehicles in for service.
  • Open and close work orders in a timely manner, ensuring efficient workflow and productivity.
  • Research vehicle recalls, service, and repair information using manufacturer websites and other resources.
  • Sell needed vehicle maintenance and repairs in an honest, ethical, courteous, and professional manner.

**Requirements:**

  • Excellent customer service experience, with a proven track record of delivering high-quality service.
  • Ability to work closely with vehicle repair technicians to ensure seamless communication and collaboration.
  • Excellent verbal and written skills, with the ability to effectively communicate with customers and team members.
  • Respectable comprehension of dealer business systems and computer skills, with experience in ADP Dealer System preferred but not required.
  • Able and comfortable with multi-tasking, with a high level of overall technical knowledge.
  • Clean driving record, and must pass drug screen and background check.

**Preferred Qualifications:**

  • Experience with heavy-duty dealership and/or diesel service environment.

**Equal Opportunity Employer:**

W.W. Williams is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.