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Guest Services Representative

2 months ago

Chicago, Illinois, United States Onni Group Full time

Position Title: Front Desk Agent

Job Category: Hospitality

Job Overview:

The Front Desk Agent plays a crucial role in providing a seamless experience for guests during their stay. This position involves managing the check-in and check-out processes, processing transactions, and addressing guest inquiries efficiently.

Company Overview:

Onni Group is dedicated to creating exceptional living experiences. Our commitment to quality and sustainability is reflected in our operations, ensuring that every guest feels valued and inspired during their visit.

Key Responsibilities:

  1. Facilitate the registration process in line with company standards, welcoming guests, confirming their stay details, and providing essential hotel information.
  2. Manage guest accounts at check-out, ensuring accurate payment processing and gathering feedback to enhance future stays.
  3. Provide a warm and professional greeting to guests, whether in person or over the phone, and respond to inquiries with clarity and efficiency.
  4. Handle cash transactions, maintain an accurate cash drawer, and perform necessary arithmetic functions with precision.
  5. Collaborate with various departments to ensure guests receive top-notch service, including coordination with housekeeping and engineering for guest requests.
  6. Address guest complaints with a focus on effective resolution, utilizing problem-solving skills to ensure satisfaction.
  7. Perform duties across different roles as needed, maintaining a courteous demeanor to promote guest satisfaction.

Qualifications:

Candidates should possess a strong understanding of hospitality operations. A high school diploma is preferred, with prior experience in a hotel environment being advantageous. Proficiency in Microsoft Office applications is also required.

Physical Requirements:

Ability to stand for extended periods and remain active throughout the shift.

Note: We appreciate all applications; however, only those selected for an interview will be contacted.