Advanced Imaging Technical Support Specialist

1 week ago


Sturbridge, Massachusetts, United States Exosens Full time
Job Title: Advanced Imaging Technical Support

We are seeking a highly skilled and motivated Technical Support & Field Application Engineer to join our team at Exosens Advanced Imaging. As a key member of our team, you will play a crucial role in driving customer satisfaction and business growth in the machine vision and defence segments.

Key Responsibilities:
  • Provide technical expertise, support, and solutions to customers in the western regions, focusing on product evaluation, selection, integration, and troubleshooting.
  • Build and maintain strong relationships with customers, understanding their unique needs and challenges to provide tailored solutions and support.
  • Identify and pursue opportunities for business expansion and growth within the assigned territory, collaborating closely with the sales team to drive revenue.
  • Conduct product demonstrations and training sessions for customers, showcasing the capabilities and advantages of our products.
  • Stay informed about industry trends, market developments, and competitor activities to provide valuable insights and strategic recommendations to the company.
  • Work closely with internal teams, including sales, marketing, and product development, to ensure alignment and coordination in meeting customer requirements and achieving business objectives.
  • Maintain accurate records of customer interactions, technical issues, and resolutions, providing regular updates and reports to management.
Requirements:
  • Bachelor's degree in Engineering, Computer Science, or related field.
  • Proven experience in a customer-facing technical role, preferably in the machine vision or defence industries.
  • Strong understanding of imaging technologies, camera systems, and associated software.
  • Excellent communication and interpersonal skills, with the ability to effectively convey technical information to diverse audiences.
  • Self-starter with a proactive approach to problem-solving and customer engagement.
  • Motivated by challenges and driven to excel in a fast-paced, dynamic environment.
  • Ability to work independently and remotely, while collaborating effectively with teammates worldwide.
About Exosens:

We value passion, integrity, and innovation. If you are ready to take on a challenging yet rewarding role as a Field Application Engineer and make a meaningful impact in the industry, we encourage you to apply and become part of our journey towards success.



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