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Client Relations Coordinator

2 months ago

Evansville, Indiana, United States Big Sandy Superstore Full time
Customer Relations Specialist


Big Sandy Superstore is recognized as one of the leading home furnishings retailers in the nation.


Our customer relations specialists play a crucial role in the overall success of Big Sandy Superstore. When customers receive an outstanding experience, they are more likely to return and recommend us to their friends and family. Our customer service positions focus on assisting customers with warranty inquiries, product issues, and efficiently processing their orders. The primary objective is to guarantee a fully satisfying and positive experience with their purchases and our organization as a whole.

We offer an excellent benefits package that includes:
  • Health Insurance - Affordable health insurance with two plan options: PPO 2000 or HSA 3000.
  • Dental Insurance - Affordable dental insurance with no waiting period.
  • Vision Insurance - Quality vision coverage at a minimal cost.
  • Life Insurance - A $10,000 Life Insurance Policy fully funded by the company.
  • 401K Plan - All administrative fees covered by the company.
  • ESOP - Employee Stock Ownership Program.
  • Paid Time Off - Competitive paid time off policies.
  • Employee Discount - Generous employee discount on all merchandise.
As a Customer Relations Specialist, your responsibilities will include:
  • Verifying that all order-related information is accurate and correcting any discrepancies.
  • Completing all documentation accurately and efficiently, processing information regarding cash balances, deliveries, sales orders, and account balances in compliance with corporate guidelines.
  • Providing customer service support by answering calls, managing inquiries at the counter, processing payments, and resolving customer complaints/questions.
  • Completing and processing credit applications, payments, and financing paperwork.
  • Communicating with internal and external personnel in a professional and timely manner.
  • Maintaining accurate files and processes to maximize productivity.
  • Performing clerical support for store staff as needed.
  • Other duties as assigned.
Desired qualities and skills include:
  • Excellent verbal and written communication, as well as listening skills.
  • Basic reading and comprehension abilities.
  • Basic numerical reasoning skills.
  • Ability to complete paperwork accurately, neatly, and efficiently.
  • Demonstrated proficiency in software applications, including Microsoft Office.
  • Strong organizational skills.
  • Outstanding customer service abilities.
Physical demands of the role:
  • Ability to sit, stand, bend, stoop, and reach regularly.
Education and experience requirements:
  • High school diploma or equivalent combination of education and experience.
  • Previous clerical experience is preferred.
Position type:
  • Full-Time/Regular.

This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them, and all hiring decisions will be made by their management. All inquiries should be directed to the organization that posted this employment opportunity.