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Bilingual Patient Appointment Coordinator
2 months ago
The Bilingual Patient Appointment Service Specialist plays a crucial role in managing patient interactions within a dynamic call center environment. This position involves handling incoming inquiries for both Primary Care and Specialty Teams, ensuring a seamless appointment scheduling process.
Key Responsibilities:- Independently create and manage appointments within the electronic medical record system for a diverse, multi-specialty healthcare practice.
- Gather essential patient demographic and provider information to accurately assess appointment requests and direct them to the appropriate service area.
- Advise patients on necessary co-payments, referral authorizations, and pre-service deposits to ensure preparedness for their visits.
- Collect and verify Guarantor and insurance information to determine patient eligibility effectively.
- Engage with a variety of stakeholders, including patients, healthcare professionals, and family members, to provide exceptional service.
- Navigate multiple systems simultaneously while maintaining a high level of availability for patient interactions.
- Manage complex scheduling workflows, including telephone calls, online requests, and fax communications, with a focus on accuracy and thoroughness.
Candidates should possess a high school diploma or GED, with a minimum of two years of customer service experience in a fast-paced environment, such as a call center or healthcare setting. An associate degree is also acceptable.
Additional Skills:- Completion of a Medical Terminology course is preferred.
- Strong verbal and written communication skills are essential.
- Ability to troubleshoot and problem-solve effectively while managing conflicting demands.
- Demonstrated capability to work independently and make sound decisions.
- Attention to detail and follow-through are critical for success in this role.
- Experience in handling difficult situations with empathy and maintaining positive communication is required.
- Proficiency in keyboarding and computer skills, along with a basic understanding of insurance terminology, is necessary.