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Bilingual Patient Appointment Coordinator

2 months ago


Cullman, Alabama, United States Cullman Regional Full time
Position Overview:

The Bilingual Patient Appointment Service Specialist plays a crucial role in managing patient interactions within a dynamic call center environment. This position involves handling incoming inquiries for both Primary Care and Specialty Teams, ensuring a seamless appointment scheduling process.

Key Responsibilities:
  • Independently create and manage appointments within the electronic medical record system for a diverse, multi-specialty healthcare practice.
  • Gather essential patient demographic and provider information to accurately assess appointment requests and direct them to the appropriate service area.
  • Advise patients on necessary co-payments, referral authorizations, and pre-service deposits to ensure preparedness for their visits.
  • Collect and verify Guarantor and insurance information to determine patient eligibility effectively.
  • Engage with a variety of stakeholders, including patients, healthcare professionals, and family members, to provide exceptional service.
  • Navigate multiple systems simultaneously while maintaining a high level of availability for patient interactions.
  • Manage complex scheduling workflows, including telephone calls, online requests, and fax communications, with a focus on accuracy and thoroughness.
Qualifications:

Candidates should possess a high school diploma or GED, with a minimum of two years of customer service experience in a fast-paced environment, such as a call center or healthcare setting. An associate degree is also acceptable.

Additional Skills:
  • Completion of a Medical Terminology course is preferred.
  • Strong verbal and written communication skills are essential.
  • Ability to troubleshoot and problem-solve effectively while managing conflicting demands.
  • Demonstrated capability to work independently and make sound decisions.
  • Attention to detail and follow-through are critical for success in this role.
  • Experience in handling difficult situations with empathy and maintaining positive communication is required.
  • Proficiency in keyboarding and computer skills, along with a basic understanding of insurance terminology, is necessary.