Store Cleaning Associate

2 months ago

Bolingbrook, Illinois, United States Marshalls Full time
About the Role

We are seeking a highly motivated and detail-oriented Store Cleaning Associate to join our team at Marshalls. As a key member of our store operations team, you will be responsible for maintaining a clean and organized store environment, ensuring a positive customer experience, and supporting the growth of our business.

Key Responsibilities
  • Store Maintenance and Cleaning: Maintain a clean and organized store environment, including the operation of floor care equipment, dust mopping, damp mopping, sweeping, vacuuming, dusting, and spot cleaning glass and windows.
  • Customer Service: Role model established customer experience practices with internal and external customers, providing exceptional service and ensuring a positive shopping experience.
  • Organizational and Recovery Standards: Maintain all organizational, cleanliness, and recovery standards for the entire store, including the Sales Floor, Single Queue, Associate Lounge, Backroom, and Restrooms.
  • Adherence to Company Policies: Adhere to all company policies concerning Health and Safety, including the refilling of essential items in the Lounge, Restrooms, and Front End.
  • Cross-Training and Support: Cross-trained in other areas of the store, including the Backroom, Front End, Sales Floor, and other areas as needed, to support the needs of the business.
  • Front End Coverage: Support and respond to all Front End coverage needs, ensuring a seamless customer experience.
  • Merchandising and Signage Standards: Adhere to and uphold merchandising philosophy and signage standards, ensuring a visually appealing store environment.
  • Initiative and Teamwork: Initiate and participate in store recovery as needed throughout the day, demonstrating a proactive and team-oriented approach.
  • Operational and Loss Prevention Controls: Adhere to all operational and loss prevention controls in accordance with company guidelines and policies, including shrink reduction.
  • Communication and Collaboration: Communicate accurately and effectively with management and Associates, ensuring a positive and productive work environment.
  • Adherence to Labor Laws and Policies: Adhere to all labor laws, policies, and procedures, including Associate meal and break period policies.
  • Safety Awareness and Maintenance: Participate in safety awareness and maintain a safe environment, ensuring the well-being of yourself and others.
Requirements and Qualifications
  • Excellent Customer Service Skills: Provide exceptional customer service, ensuring a positive shopping experience.
  • Flexibility and Adaptability: Work a flexible schedule to support business needs, demonstrating adaptability and a willingness to learn.
  • Strong Organizational Skills: Maintain a high level of organization, attention to detail, and ability to prioritize tasks effectively.
  • Physical Stamina: Perform cleaning tasks and operate floor care equipment, requiring physical stamina and ability to lift heavy objects.
  • Multi-Tasking and Problem-Solving: Capable of multi-tasking, responding to changes in direction, and resolving unexpected situations.
  • Strong Communication Skills: Possess excellent verbal and written communication skills, listening and responding effectively to colleagues and management.
  • Ability to Work in a Fast-Paced Environment: Thrive in a fast-paced retail environment, demonstrating a positive attitude and ability to work under pressure.
Benefits

We offer a competitive benefits package, including:

  • Associate Discount: Enjoy discounts on merchandise and services.
  • EAP and Bereavement Leave: Access to Employee Assistance Program and bereavement leave.
  • 401(k) Associate Contributions: Contribute to a 401(k) plan, with company match.
  • Child Care and Cell Phone Discounts: Receive discounts on child care and cell phone services.
  • Pet and Legal Insurance: Enjoy discounts on pet and legal insurance.
  • Credit Union and Referral Bonuses: Access to a credit union and referral bonuses.

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