Stocking and Customer Service Associate

4 weeks ago


Bolingbrook, Illinois, United States La-Z-Boy Full time

At La-Z-Boy Incorporated, we're committed to fostering an inclusive environment where everyone can thrive. As a Stocking and Customer Service Associate, you'll play a vital role in ensuring our customers receive exceptional service and experience the comfort they deserve.

Key Responsibilities:

  • Prepare and unbox products to La-Z-Boy specifications, reviewing them against paperwork for accuracy
  • Assist in loading and unloading furniture and accessories, operating power equipment as needed, and moving up to 350 pounds on a two-wheel dolly
  • Maintain a clean and organized warehouse and showroom, performing other duties as required by management
  • Scan furniture when receiving, moving, or loading into the computer system, and receive returned furniture from delivery trucks
  • Participate in cycle counts, accounting procedures, and systems procedures, and execute all merchandise changes, Test & Learn programs, and sell-thru strategies
  • Execute all tagging and sign programs to the Company standard, providing feedback on effectiveness and opportunities for improvement

Team Development:

  • Participate as an active member of the store team, prioritizing team success and collaborating with other team members to improve performance and execution
  • Value information sharing and look for opportunities to drive team learning and knowledge sharing

Customer Experience Excellence:

  • Set the highest standard for customer care, assisting customers with loading and unloading sold merchandise and personally greeting and welcoming guests into the store
  • Be innovative in finding ways to delight guests and intolerant of any lack of customer caring by the team

This role supports the success of the store by consistently providing outstanding customer service, meeting or exceeding performance expectations, and facilitating the resolution of customer issues with store leadership.



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