Casino Guest Services Representative

4 weeks ago


Eagle Pass, Texas, United States Kickapoo Lucky Eagle Casino Full time
Job Summary

We are seeking a highly motivated and customer-focused Guest Services Representative to join our team at Kickapoo Lucky Eagle Casino. As a key member of our Players Club team, you will be responsible for providing exceptional service to our guests, ensuring their experience is memorable and enjoyable.

Key Responsibilities:

  • Provide personalized service to guests, responding to their needs and concerns in a timely and professional manner.
  • Ensure compliance with all applicable laws, regulations, and company policies, maintaining a high level of integrity and ethics.
  • Collaborate with other team members to achieve exceptional guest satisfaction, promoting a positive and welcoming environment.
  • Stay up-to-date on property events, promotions, and services, effectively communicating this information to guests.
  • Enroll guests into the Players Club program, explaining the benefits and features of each tier.
  • Assist guests with inquiries, resolving issues promptly and professionally.
  • Work special events and promotions, maintaining a high level of energy and enthusiasm.
  • Participate in ongoing training and development, enhancing skills and knowledge to deliver exceptional guest experiences.

Requirements:

  • High School Diploma or equivalent required.
  • Guest service experience preferred, with a strong focus on customer satisfaction.
  • Basic computer skills, with proficiency in software applications and systems.
  • Strong communication skills, with the ability to effectively interact with guests and team members.

Working Conditions:

  • Work in a fast-paced, dynamic environment, with frequent interaction with guests and team members.
  • Ability to work varied shifts, including nights, weekends, and holidays.
  • Must be able to maintain a high level of energy and enthusiasm, even in challenging situations.

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