Casino Guest Services Representative
4 weeks ago
We are seeking a highly motivated and customer-focused Guest Services Representative to join our team at Kickapoo Lucky Eagle Casino. As a key member of our Players Club team, you will be responsible for providing exceptional service to our guests, ensuring their experience is memorable and enjoyable.
Key Responsibilities:
- Provide personalized service to guests, responding to their needs and concerns in a timely and professional manner.
- Ensure compliance with all applicable laws, regulations, and company policies, maintaining a high level of integrity and ethics.
- Collaborate with other team members to achieve exceptional guest satisfaction, promoting a positive and welcoming environment.
- Stay up-to-date on property events, promotions, and services, effectively communicating this information to guests.
- Enroll guests into the Players Club program, explaining the benefits and features of each tier.
- Assist guests with inquiries, resolving issues promptly and professionally.
- Work special events and promotions, maintaining a high level of energy and enthusiasm.
- Participate in ongoing training and development, enhancing skills and knowledge to deliver exceptional guest experiences.
Requirements:
- High School Diploma or equivalent required.
- Guest service experience preferred, with a strong focus on customer satisfaction.
- Basic computer skills, with proficiency in software applications and systems.
- Strong communication skills, with the ability to effectively interact with guests and team members.
Working Conditions:
- Work in a fast-paced, dynamic environment, with frequent interaction with guests and team members.
- Ability to work varied shifts, including nights, weekends, and holidays.
- Must be able to maintain a high level of energy and enthusiasm, even in challenging situations.
-
Bell Person
3 weeks ago
Eagle Pass, Texas, United States Kickapoo Lucky Eagle Casino Full timeAbout the RoleWe are seeking a highly skilled and dedicated Bell Person to join our team at Kickapoo Lucky Eagle Casino. As a Bell Person, you will be the first point of contact for our hotel guests, providing exceptional customer service and ensuring a warm and welcoming experience for all.The ideal candidate will have a strong passion for delivering...
-
Restaurant Server
4 weeks ago
Eagle Pass, Texas, United States Kickapoo Lucky Eagle Casino Full timeJob SummaryThe Server provides an exceptional dining experience to our diverse guests in various casino restaurants and food venues while maintaining extensive food and beverage knowledge and delivering outstanding guest service. As a key member of our team, you will be responsible for ensuring the highest possible standards of guest services by properly...
-
Security Officer
4 weeks ago
Eagle Pass, Texas, United States Kickapoo Lucky Eagle Casino Full timeJob Summary:We are seeking a highly skilled and dedicated Security Officer to join our team at Kickapoo Lucky Eagle Casino. As a Security Officer, you will be responsible for maintaining a safe and secure environment for all guests, team members, and company assets.Key Responsibilities:Ensure compliance with applicable Tribal, Federal, and other laws and...
-
F&B Server
3 weeks ago
Eagle Pass, Texas, United States Kickapoo Lucky Eagle Casino Full timeJob Summary:The server provides an exceptional dining experience to our diverse guests in various casino restaurants and food venues while maintaining extensive food and beverage knowledge and delivering outstanding guest service.While performing the duties of this position, the team member is required to have and maintain a positive demeanor and pleasant...
-
Security Officer
4 weeks ago
Eagle Pass, Texas, United States Kickapoo Lucky Eagle Casino Full timeJob SummaryAs a Security Officer at Kickapoo Lucky Eagle Casino, you will be responsible for maintaining a safe and secure environment for all guests, team members, and company assets. This includes ensuring compliance with applicable laws and regulations, providing exceptional guest service, and protecting tribal assets.Key ResponsibilitiesEnsure compliance...
-
Marketing Coordinator
4 weeks ago
Eagle Pass, Texas, United States Kickapoo Lucky Eagle Casino Full timeJob SummaryThis position is responsible for assisting Marketing Leadership in the coordination, creation, and oversight of all marketing strategies for the Kickapoo Lucky Eagle Casino.Key ResponsibilitiesEnsure compliance with applicable Tribal, Federal, and other laws and gaming regulations, as well as Kickapoo Lucky Eagle policies and procedures.Provide...
-
Marketing Coordinator
4 weeks ago
Eagle Pass, Texas, United States Kickapoo Lucky Eagle Casino Full timeJob SummaryThis position is responsible for assisting Marketing Leadership in the coordination, creation, and oversight of all marketing strategies.The ideal candidate will have a strong background in marketing and a proven track record of success in a fast-paced, complex casino environment.Responsibilities include:Ensuring compliance with applicable Tribal,...
-
Food and Beverage Cashier
4 weeks ago
Eagle Pass, Texas, United States Kickapoo Lucky Eagle Casino Full timeJob Title: Food and Beverage CashierAt Kickapoo Lucky Eagle Casino, we are seeking a highly skilled and customer-focused Food and Beverage Cashier to join our team.Job Summary:The Food and Beverage Cashier is responsible for providing exceptional customer service and ensuring a seamless dining experience for our guests. This includes accurately processing...
-
Eagle Pass, Texas, United States Kickapoo Lucky Eagle Casino Full timeJob Summary: The Security Officer is responsible for maintaining a safe and secure environment for all guests, team members, and company assets at the Kickapoo Lucky Eagle Casino. This role requires a high level of integrity, strong communication skills, and the ability to work independently with minimal supervision. Key Responsibilities: • Ensure...
-
Marketing Director
3 weeks ago
Eagle Pass, Texas, United States Kickapoo Lucky Eagle Casino Full timeJob Title: Marketing ManagerAbout the Role:The Marketing Manager is a key member of the Kickapoo Lucky Eagle Casino team, responsible for the overall direction and management of all activities related to player development, casino services, and customer base maintenance.Key Responsibilities:Player Development: Ensure compliance with Tribal, Federal, and...
-
Marketing Director
3 weeks ago
Eagle Pass, Texas, United States Kickapoo Lucky Eagle Casino Full timeJob Summary:The Marketing Manager is responsible for the overall direction and management of all activities related to player development, casino services, and the maintenance of the casino customer base. The position coordinates with the Director of Marketing to develop promotions and marketing department strategy.Key Responsibilities: Ensure compliance...
-
Host Night Shifts
4 weeks ago
Eagle Pass, Texas, United States Kickapoo Lucky Eagle Casino Full timeJob Summary:Develop and maintain superior relationships with guests by utilizing professionalism and personality. Identify new and targeted players to inform them of the benefits of all player development programs.Essential Functions:Ensure compliance with Tribal, Federal, and other laws and gaming regulations, as well as Kickapoo Lucky Eagle policies and...
-
Housekeeping Attendant
4 weeks ago
Eagle Pass, Texas, United States Kickapoo Lucky Eagle Casino Full timeJob SummaryThis role is responsible for maintaining the cleanliness and appearance of the casino's public areas, including restrooms, floors, and surfaces. The successful candidate will be able to work independently with minimal supervision and maintain effective relationships with colleagues and guests.Key ResponsibilitiesClean and maintain public areas,...
-
F&B Red Sky Bartender
3 weeks ago
Eagle Pass, Texas, United States Kickapoo Lucky Eagle Casino Full timeJob SummaryAs a Bartender at Kickapoo Lucky Eagle Casino, you will be responsible for providing exceptional service to our guests while preparing and serving beverages in a fast-paced environment. You will ensure that all applicable laws and regulations are strictly adhered to, and maintain a clean and organized workspace.Key ResponsibilitiesPrepare and...
-
F&B Beverage Supervisor
4 weeks ago
Eagle Pass, Texas, United States Kickapoo Lucky Eagle Casino Full timeJob SummaryAs a key member of the Kickapoo Lucky Eagle Casino team, the F&B Beverage Supervisor will oversee the daily operations of our beverage service areas, ensuring exceptional guest experiences and maintaining high standards of service quality.Key ResponsibilitiesSupervise and coordinate the activities of beverage team members, including performance...
-
Maintenance Technician
3 weeks ago
Eagle Pass, Texas, United States Kickapoo Lucky Eagle Casino Full timeMaintenance Technician Job SummaryWe are seeking a skilled Maintenance Technician to join our team at Kickapoo Lucky Eagle Casino. As a Maintenance Technician, you will be responsible for performing routine maintenance and repairs on our facilities, equipment, and furniture to ensure a safe and comfortable environment for our guests and employees.Key...
-
Poker Supervisor Position
4 weeks ago
Eagle Pass, Texas, United States Kickapoo Lucky Eagle Casino Full timePoker Supervisor Job SummaryThe Kickapoo Lucky Eagle Casino is seeking a skilled Poker Supervisor to assist with day-to-day supervision and conduct of poker in the casino. This role is responsible for ensuring compliance with applicable laws and regulations, providing exceptional guest services, and maintaining a fair and secure gaming environment.Key...
-
Hotel Room Attendant FT
4 weeks ago
Eagle Pass, Texas, United States Kickapoo Lucky Eagle Casino Full timeJob SummaryAs a Hotel Room Attendant at Kickapoo Lucky Eagle Casino, you will be responsible for providing exceptional guest service by ensuring the cleanliness and maintenance of hotel guestrooms. This role requires a high level of attention to detail, strong communication skills, and the ability to work independently with minimal supervision.Key...
-
Cage Cashier
3 weeks ago
Eagle Pass, Texas, United States Kickapoo Lucky Eagle Casino Full timeJob SummaryAs a Cage Cashier at Kickapoo Lucky Eagle Casino, you will be responsible for accurately processing transactions for internal and external guests while maintaining a positive demeanor and pleasant attitude throughout each interaction. This role requires strong communication skills, attention to detail, and the ability to work independently with...
-
Hotel Elite Detail Specialist
3 weeks ago
Eagle Pass, Texas, United States Kickapoo Lucky Eagle Casino Full timeJob Summary: Kickapoo Lucky Eagle Casino is seeking an experienced Hotel Elite Detail Specialist to join our team. As a Hotel Elite Detail Specialist, you will be responsible for the deep cleaning of hotel guest rooms, ensuring the highest possible standards of guest services, and maintaining a high level of attention to detail. Responsibilities: Ensure...