Casino Guest Services Representative
1 week ago
We are seeking a highly motivated and customer-focused Guest Services Representative to join our team at Kickapoo Lucky Eagle Casino. As a key member of our Players Club team, you will be responsible for providing exceptional service to our guests, ensuring their experience is memorable and enjoyable.
Key Responsibilities:
- Provide personalized service to guests, responding to their needs and concerns in a timely and professional manner.
- Ensure compliance with all applicable laws, regulations, and company policies, maintaining a high level of integrity and ethics.
- Collaborate with other team members to achieve exceptional guest satisfaction, promoting a positive and welcoming environment.
- Stay up-to-date on property events, promotions, and services, effectively communicating this information to guests.
- Enroll guests into the Players Club program, explaining the benefits and features of each tier.
- Assist guests with inquiries, resolving issues promptly and professionally.
- Work special events and promotions, maintaining a high level of energy and enthusiasm.
- Participate in ongoing training and development, enhancing skills and knowledge to deliver exceptional guest experiences.
Requirements:
- High School Diploma or equivalent required.
- Guest service experience preferred, with a strong focus on customer satisfaction.
- Basic computer skills, with proficiency in software applications and systems.
- Strong communication skills, with the ability to effectively interact with guests and team members.
Working Conditions:
- Work in a fast-paced, dynamic environment, with frequent interaction with guests and team members.
- Ability to work varied shifts, including nights, weekends, and holidays.
- Must be able to maintain a high level of energy and enthusiasm, even in challenging situations.
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