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Application Support Specialist

2 months ago

Nashua, New Hampshire, United States Rightworks LLC Full time
Job Overview

The Application Administrator is a dedicated and skilled IT professional responsible for managing and supporting client applications and databases. This role involves addressing technical support requests, ensuring seamless operation of our clients' software, and contributing to a collaborative team environment.

Key Responsibilities

  • Deliver exceptional client service and maintain high satisfaction levels.
  • Oversee and utilize proprietary automation tools.
  • Administer a diverse range of applications and their databases, including troubleshooting, installation, updates, and maintenance of both accounting and non-accounting software.
  • Provide support for Microsoft Windows Server and Office, including file permissions, server performance, and related issues.
  • Facilitate the integration of client applications into the Cloud.
  • Complete assigned tasks as part of various projects and initiatives.
  • Assist Client Success Managers with urgent requests.
  • Offer constructive feedback for process improvements during projects.
  • Act as an escalation point for technical issues, ensuring thorough troubleshooting and resolution.
  • Participate in specialized teams to address and resolve trending issues.
  • Maintain a comprehensive understanding of Rightworks' procedures and policies.
  • Manage multiple support tickets effectively.
  • Communicate complex technical information clearly to both technical and non-technical stakeholders.
  • Provide advanced technical support for cloud servers and applications.
  • Instill confidence in clients regarding Rightworks' infrastructure and processes.
  • Deliver training sessions to team members and peers as needed.
  • Serve as a liaison between product vendor support and clients.
  • Complete special projects and tasks as directed by management.
  • Contribute to the development of documentation and best practices.
  • Be flexible with work hours to accommodate after-hours requests.
  • Regularly update leadership on task statuses and ticket resolutions.

Qualifications

  • Minimum of two years' experience in supporting Windows-based applications and systems.
  • Proficiency in technologies such as Citrix and Microsoft.
  • Experience with SQL and database administration is preferred.
  • Familiarity with Windows scripting (Powershell, CMD) is advantageous.
  • Strong communication, time management, and organizational skills.
  • Ability to analyze situations critically and develop well-reasoned solutions.
  • Team-oriented mindset with a focus on collaboration.
  • Desire to learn and adapt to Rightworks' technologies and processes.
  • Bachelor's degree in business, computer science, or a related field is preferred.
  • Relevant certifications (MCP, CCA) are a plus.

Benefits

Rightworks offers competitive salaries, comprehensive medical, dental, and vision coverage, and a generous 401K match. We provide company-paid disability insurance and a robust PTO policy, allowing you to balance work and personal commitments. We are committed to community engagement and offer volunteer paid time off. We are proud to be an Equal Opportunity Employer.

This job description may be subject to change at the discretion of the employer.