Regional Technical Support Specialist

4 weeks ago


Toledo, Ohio, United States Cemen Tech Full time

Estimated Salary: $70,000 - $85,000 per year

Job Summary

We are looking for a Regional Technical Support Manager to maintain a territorial position while supporting customers and dealer network relationships. The ideal candidate will have strong problem-solving skills and excellent communication abilities.

Responsibilities
  • Gather customer input to understand customer needs and communicate Voice of the Customer (VOC) to the factory.
  • Provide on-going dealer training in areas relating to parts and service.
  • Understand dealer agreements and required performance and policy compliance for dealerships.
Requirements
  • Problem Solving - Identifies and resolves issues in a timely manner.
  • Communication Skills – Speaks clearly, listens and receives clarification, respond to questions.
  • Judgment - Exhibits sound and accurate judgment.
Work Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



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