Customer Experience Supervisor

6 days ago


Gurnee, Illinois, United States Marshalls Full time
Job Title: Customer Experience Supervisor

At Marshalls, we're all about creating an exceptional customer experience. As a Customer Experience Supervisor, you'll play a key role in ensuring our customers receive the best possible service. You'll oversee a team of Associates, providing guidance and support to ensure they're delivering top-notch customer service.

Key Responsibilities:
  • Lead by example, demonstrating excellent customer service skills and promoting a positive store environment.
  • Train and mentor Associates on customer service principles, ensuring they're equipped to handle customer inquiries and concerns.
  • Assign registers, support POS coverage, and coordinate breaks for Associates.
  • Address customer concerns and issues promptly, ensuring a positive customer experience.
  • Communicate effectively with management and Associates, setting priorities and providing progress updates.
Requirements:
  • 1 year retail experience and 6 months of leadership experience.
  • Strong communication and organizational skills, with attention to detail.
  • Ability to multitask, respond to changes in direction, and work effectively in a team environment.
  • Available to work flexible hours, including nights and weekends.
Benefits:

Marshalls offers a range of benefits, including associate discounts, EAP, smoking cessation, bereavement, 401(k) associate contributions, child care and cell phone discounts, pet and legal insurance, credit union, referral bonuses, and more.

This position has a starting pay range of $15.00 to $15.50 per hour. Actual starting pay is determined by relevant skills, qualifications, and experience.

Marshalls is an equal opportunity employer and welcomes applicants from diverse backgrounds. We're committed to creating a workplace that's inclusive and respectful of all employees.



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