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Customer Experience Representative

2 months ago

Miami FL USA, United States Andvaris Full time
Customer Care Specialist

At Andvaris, we're committed to protecting and securing the places people live and the things they buy. As a Customer Care Specialist, you'll be the voice of our organization and clients, providing exceptional customer experiences that exceed expectations.

Job Responsibilities:
  • Handle inbound calls from customers, researching and resolving loan-level inquiries in hazard insurance, mortgage banking, and property loss.
  • Listen to customers' concerns, show empathy, and resolve their issues while taking the initiative to understand their current challenges and proactively help them avoid future challenges.
  • Participate in special projects, assume new responsibilities, and adjust priorities as requested.
Requirements:
  • Strong attention to detail and excellent verbal, written, and listening skills.
  • Relentless drive to own the customer's problem and resolve it.
  • Ability to adapt well to change and work well in a fast-paced environment.
  • Ability to think outside the box to resolve problems and multi-task using technology.
  • A minimum high school diploma or GED and one year of work experience required; college degree with 0-1 year of work experience preferred.
What We Offer:
  • A robust paid training environment to learn the business, systems, policies, and how to effectively engage and resolve customer challenges.
  • A combination of classroom, online, and side-by-side observations to ensure a comprehensive understanding of the role.