Customer Experience Specialist

3 weeks ago


Cherry Hill, New Jersey, United States JOANN Stores Full time
Job Summary

The Key Holder is a vital member of our sales floor team, responsible for delivering exceptional customer experiences and driving sales through advanced product knowledge and innovative merchandising. As a Key Holder, you will work closely with the Store Management team to lead the store team members, observe and coach individuals, and perform operational duties such as opening and closing the store, ensuring compliance, and finding creative ways to drive the business.

Responsibilities
  • HEARTS
    • Provide exceptional customer service by greeting every customer and using the F.A.S.T. service model to meet their needs.
    • Engage with customers about their projects while serving them at the cutting counter, cash register, and sales floor.
    • Process customer transactions efficiently and professionally.
  • HANDS
    • Process customer transactions accurately and efficiently.
    • Stock shelves accurately according to planogram and maintain a high level of productivity and attention to detail.
    • Move product from truck to sales floor as needed and maintain a clean and organized sales floor.
  • MINDS
    • Drive sales through product knowledge, active selling techniques, and suggesting services.
    • Assist leadership in minimizing shrink by ensuring policy and procedure compliance.
    • Work with store management to identify opportunities to drive the business and increase sales/profit.
  • INSPIRE
    • Work closely with Store Management to identify key tasks and assist in delegating them to Team Members.
    • Follow up to ensure tasks are completed well and in a timely manner.
    • Act as MOD to open/close store when no member of store management is present.
Physical Demands
  • Stand during an entire shift (other than normal break time).
  • Continuously walk around all areas of the store throughout shift.
  • Read written instructions, reports, and other information on paper and computer screens.
  • Orally communicate with customers and other team members on a consistent basis throughout their shift.
  • Input data on computer keyboard and handheld units.
  • Use 2-way radios (hear incoming messages and provide verbal response).
  • Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor.
  • Lift, place, and arrange items on shelves and racks.
  • Bend down and reach above head.
  • Climb and descend ladder.
  • Individually lift up to 49 pounds, and group lift up to 97 pounds.
Expected Availability

Part-time status requires availability that meets the needs of the store. Part-time Team Members are generally scheduled to work less than an average of 28 hours per week in a measurement period, as defined by JOANN and are not guaranteed any particular number of hours per week. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays.



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