Customer Service Relations Representative

3 days ago

Bradenton, Florida, United States Express Employment Professionals - Bradenton Full time
{"title": "Customer Service Relations Representative", "description": "Job Summary

Express Employment Professionals of Bradenton, FL is seeking a highly skilled Customer Service Relations Representative to join their team. As a key member of the insurance company, you will be responsible for providing exceptional customer service to policyholders, responding to inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities
  • Serve as the primary point of contact for policyholders, responding to inquiries via phone, email, and in-person interactions.
  • Provide personalized assistance to customers, including policy information, billing inquiries, claims processing, and coverage recommendations.
  • Process policy changes, updates, and endorsements accurately and efficiently, ensuring compliance with company policies and regulatory requirements.
  • Resolve customer complaints, concerns, and escalations in a timely and professional manner, striving to achieve a satisfactory resolution for all parties involved.
  • Maintain accurate records of customer interactions, transactions, and correspondence in the company's database or CRM system.
  • Proactively identify opportunities to cross-sell or upsell insurance products and services to existing customers based on their needs and preferences.
Requirements
  • Prior experience in customer service, sales, or insurance-related roles is advantageous but not required; training will be provided for qualified candidates.
  • Excellent communication skills, both verbal and written, with the ability to articulate complex concepts in a clear and concise manner.
  • Proficiency in using computer systems, software applications, and online tools for data entry, document management, and customer correspondence.
  • Detail-oriented and organized, with the ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
  • Strong interpersonal skills and a genuine desire to help customers, build relationships, and provide exceptional service experiences.
Certifications

215 or 220 Required

About the Company

Express Employment Professionals - Bradenton offers a range of insurance policies to their clientele, including homeowners, life, motorcycle, auto, condo, renters, business, and recreational vehicle insurance.

", "lang_code": "en"}

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