Medical Operations Manager
4 weeks ago
As a Medical Operations Manager at American Family Care Hilltop, you will be responsible for overseeing the day-to-day operations of our urgent care center. This includes managing non-physician staff, ensuring quality patient care, and maintaining the clinic's facilities and supplies.
Key Responsibilities- Recruit, hire, and onboard staff members, including front office medical receptionists, medical assistants, and x-ray technicians
- Supervise and evaluate the performance of non-provider staff, ensuring compliance with company policies and procedures
- Partner with the Medical Director to ensure high-quality medical care is delivered in accordance with physician instructions
- Lead and organize staff meetings, daily huddles, and in-service programs to promote teamwork and continuous improvement
- Monitor patient satisfaction and resolve concerns in a timely and professional manner
- Ensure accurate financial transactions and maintain the cleanliness and maintenance of the facility
- Bachelor's degree preferred
- Minimum of two years' experience in a supervisory role in a medical office
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
American Family Care is one of the largest primary and urgent care companies in the US, providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine.
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Operations Manager
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