Retail Customer Experience Team Lead

2 days ago


Farmington, Michigan, United States T.J. Maxx Full time
T.J. Maxx Retail Customer Experience Coordinator

As a key member of our retail team, you will be responsible for delivering an exceptional customer experience. Your primary focus will be on overseeing a team of associates at the front of store, ensuring that every customer interaction is personalized and memorable.

Key Responsibilities:

  • Train and coach associates on providing exceptional customer service and promoting loyalty programs
  • Address customer concerns and issues promptly and professionally
  • Coordinate breaks for all team members to ensure a smooth and efficient customer experience

What You'll Bring:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong leadership and coaching skills to motivate and develop a high-performing team

About T.J. Maxx:

T.J. Maxx is a leading off-price retailer offering a wide range of designer and brand-name merchandise at discounted prices. We are committed to providing an exceptional shopping experience for our customers and a positive work environment for our associates.



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