Security Systems Technician

1 week ago

San Jose, California, United States Cook Solutions Group Full time
Job Title: Security Service Technician

Cook Solutions Group is seeking a highly skilled Security Service Technician to join our team. As a Security Service Technician, you will be responsible for installing, servicing, and repairing electronic and physical security systems, including alarm systems, access control, and video surveillance systems.

Responsibilities:
  • Install and service electronic and physical security systems, including alarm systems, access control, and video surveillance systems.
  • Respond to service calls and troubleshoot issues with security systems.
  • Conduct site surveys to identify security system needs and recommend solutions.
  • Perform installation, startup, and commissioning of security systems.
  • Provide customer training on security systems and ensure customer satisfaction.
  • Travel to client sites for alarm failure troubleshooting and repair, up to a week at a time when necessary.
  • Account for all installation and service tools/equipment and all job parts/inventory.
  • Test all installed/serviced equipment to ensure proper performance and compliance with customers' requirements and all applicable codes.
  • Troubleshoot and repair electronic and physical security equipment.
  • Communicate important project status information to management as necessary.
  • Communicate with customers on job status or completion.
  • Conduct site surveys upon request of management.
  • Complete and turn in all required paperwork in a timely manner according to established procedures and deadlines.
  • Follow Purchasing procedures using database system and supervisor approval to account for products needed.
  • Maintain and control assigned truck stock inventory in an organized manner.
  • Maintain control and safeguards all company or customer property or information of which employee has been entrusted.
  • Ensure company vehicle is maintained according to established standards.
  • Maintain clean driving record and operate company vehicles using safe driving practices.
  • Responsible for training less experienced employees and trainees on company procedures, systems, and installation/service techniques.
  • Ensure all work is performed to CSG quality standards and practices.
  • Work in compliance with Federal/State laws regarding safety of self and others always.
  • Expected to solicit new business when not working on service or installation.
Requirements:
  • High School Diploma or GED equivalent required.
  • 2 - 5 years of electronic and physical security service and installation experience and/or training; or equivalent combination of education and experience.
  • Valid driver's license and clean driving record.
  • Knowledge of security equipment such as alarm systems, access control, video, CCTV systems, drive up systems, & under-counter teller equipment is preferred.
  • Knowledge of Bosch, DMP, March DVR, 3VR, and/or Lenel Access control product lines preferred.
  • Customer service experience is a plus.
  • Ability to travel up to a week if necessary.
Benefits:

Cook Solutions Group provides our employees with the most comprehensive benefits program to enhance their quality of life. CSG employees enjoy competitive salaries; CSG pays 90% of the PPO insurance premium for the employee; 100% for a high deductible plan, and 50% for the dependents. Both plans have reasonable deductible levels and co-pay amounts; a 401(k)-retirement match; Paid Time Off (PTO); 8 paid holidays per year; 16 hours of Paid Time Off a year for volunteer time through the Cook Career Builders program; Technician benefits that include commute time, company vehicle and gas card, quarterly bonus program, tuition reimbursement and much more

Why work at Cook Solutions Group?

We know our employees are what make our business succeed. That's why we've cultivated a casual, upbeat environment that enhances productivity, satisfaction, and retention. We strive to provide the best, most equitable and cost-effective benefits for employees. New employees become eligible for benefits on the first of the month following the 60-day waiting period who work a minimum of 30 hours per week.

Our employees are encouraged to take advantage of flexible scheduling, maintain a healthy work-life balance, and volunteer in their communities through our Cook Community Builders program.

Equal Opportunity

Cook Solutions Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis.

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