Clinical Trainer
7 days ago
The Credentialed Trainer I is a key member of the Clinical Education team at Christus Health, responsible for delivering high-quality training and support to end-users. This role requires a strong understanding of the Epic system and the ability to communicate complex information in a clear and concise manner.
Key Responsibilities- Training Delivery: Develop and deliver training content for end-users, including workflow-based and role-specific class content, eLearning, job aides, and Learning Home Dashboards.
- Support and Guidance: Provide assistance to end-users, including troubleshooting and resolving issues, and escalating complex problems to senior team members.
- Collaboration and Communication: Work closely with Principal Trainers, Clinical Informatics Analysts, and Health System leaders to ensure effective communication and collaboration.
- Classroom Preparation: Ensure that classrooms are organized and clean, and that materials are printed and available.
- Documentation and Maintenance: Maintain accurate and complete documentation of classroom information on online learning modules.
- End-User Support: Provide on-site support to end-users through rounding, attending associate fairs, and other support activities.
- Project Management: Work with the provisioning team to ensure that associates have completed the appropriate training before access is granted.
- Quality Assurance: Review Visio workflows and articulate the process as it relates to documentation in the EHR.
- Job Aides and Templates: Customize and create job aides as assigned, using approved templates and adhering to standardized style-guides.
- Meetings and Deliverables: Attend meetings, produce deliverables on time, and escalate issues or concerns appropriately.
- Job Shadows and Training: Complete job shadows, deliver training, support, and build confidence for end-users.
- Advocacy and Escalation: Function as an advocate for end-users by relaying issues or opportunities for improvement to Principal Trainers.
- Testing and Troubleshooting: Test and troubleshoot the Training and build environment.
- Education: High School diploma required; Associate degree preferred.
- Experience: One+ year of experience with education, preferably in the healthcare industry.
- Preferred Skills: Previous experience as a Credentialed Trainer, End User, Informaticist, Analyst, Logistics Coordinator, or Facilitator for one or more Epic applications.
- Technical Skills: Experience with instructional design, training, using Epic system, and Microsoft Office suite, including Outlook, SharePoint, PowerPoint, and Word.
- Soft Skills: Strong organizational and communication skills, with the ability to work under minimal supervision.
8AM - 5PM, Monday-Friday
Full-time
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