Customer Service Lead

4 weeks ago


Sens, Bourgogne-Franche-Comté, United States Circle K Stores, Inc. Full time

Key Responsibilities:

Provide exceptional customer service to internal and external customers.

Lead and manage a team of customer service representatives to ensure excellent service delivery.

Collaborate with other departments to resolve customer complaints and issues.

Develop and implement strategies to improve customer satisfaction and loyalty.

Maintain a clean and organized work environment to ensure a positive customer experience.


About the Role:

As a Customer Service Lead at Circle K Stores, Inc., you will be responsible for leading a team of customer service representatives to deliver exceptional service to our customers. You will work closely with other departments to resolve customer complaints and issues, and develop strategies to improve customer satisfaction and loyalty.


Requirements:

2+ years of experience in customer service or a related field.

Proven leadership skills and ability to motivate a team.

Excellent communication and problem-solving skills.

Ability to work in a fast-paced environment and adapt to changing situations.


What We Offer:

Competitive salary and benefits package.

Opportunities for career growth and development.

Collaborative and dynamic work environment.



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