Customer Service Representative

1 month ago


Sens, Bourgogne-Franche-Comté, United States Sunbit Full time
About Sunbit

Sunbit is a leading financial technology company that provides innovative payment solutions for individuals and businesses. Our mission is to make financial transactions easier and more accessible for everyone.

The Role

We are seeking a highly motivated and customer-focused Customer Care Associate I to join our team in Las Vegas, Nevada. As a key member of our customer care team, you will be responsible for providing exceptional support to our valued customers and retail partners through phone calls, emails, and other communication channels.

Key Responsibilities
  • Answer inbound calls and respond to customer inquiries in a timely and professional manner
  • Troubleshoot issues and provide effective solutions to customers
  • Follow up with customers and retail partners to ensure their needs are met
  • Manage escalated calls and resolve issues in a courteous and professional manner
  • Other duties as assigned
Requirements
  • Minimum 6 months experience in a Call Center or 1 year of Customer Service Experience
  • Collections experience a plus
  • Strong typing and computer skills
  • Ability to multitask and handle high call volumes
  • High level of attention to detail
Perks
  • Competitive pay and stock options
  • 12 days of PTO your first year with increases thereafter + Holiday Pay
  • Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
  • Newly added HSA and Pet Insurance
  • 401K Plan with Matching
  • Casual Dress
  • Other fun team events and Spirit Days
  • Open door policy / Open office floor plan
Cultural Competencies
  • Serve others before self - Service oriented mindset
  • Own the impact - Take pride in effectively managing payroll on a daily basis
  • Connect genuinely - Effectively connect with internal stakeholders
  • Act fast - Respond to internal team members in a timely manner
  • Include always - Work closely with Accounting team and actively welcome peers within the organization
  • Innovate for good - Continuously help our internal team create efficient processes

Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.



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