Customer Service Ambassador

4 weeks ago


Sens, Bourgogne-Franche-Comté, United States Swickard Auto Group Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative. As a key member of our customer service team, you will be responsible for delivering exceptional service to our guests, ensuring their needs are met, and exceeding their expectations.

About the Role

This is a full-time opportunity that requires a strong desire to succeed, excellent communication skills, and the ability to work in a fast-paced environment. You will be responsible for answering incoming phone calls, scheduling service reservations, and responding to guest inquiries via chat.

Key Responsibilities

  • Provide exceptional customer service to our guests, ensuring their needs are met and exceeded.
  • Answer incoming phone calls in a courteous, enthusiastic, and professional manner.
  • Schedule service reservations and respond to guest inquiries via chat.
  • Identify guests' needs, clarify information, and offer assistance and support.

Requirements

  • At least 18 years of age.
  • Ability to effectively manage time to meet and exceed targets.
  • A strong desire to succeed.
  • Focus on providing customers an outstanding experience in every interaction.
  • Ability to multi-task and work in a fast-paced environment.
  • Organizational skills and ability to develop and maintain a knowledge base.
  • Ability to de-escalate guest interactions and work as a team player.
  • Strong communication skills and experience with CDK Service Edge is a plus.

About Us

Swickard Auto Group is a leading automotive company that values its employees and provides ongoing training and support. We are an equal opportunity employer and value diversity, inclusion, and belonging at our company. We offer a competitive benefits package, including insurance, 401k plan, paid holidays, and PTO.

Benefits

  • Ongoing training and support.
  • Opportunities for continued personal and professional growth.
  • Competitive benefits package, including insurance, 401k plan, paid holidays, and PTO.

Salary

$17.00 per hour.



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