Infrastructure Support Specialist

6 days ago


Westerville, Ohio, United States ACCUNET INC Full time
Network/Infrastructure Support Job Overview

We are seeking a skilled and motivated Infrastructure Support Specialist to join our team at AccuNet, Inc. Based in Central Ohio, we provide comprehensive IT support services to small and midsize businesses.

This role involves working with our clients to resolve technical issues related to their network, hardware, and software systems. As an Infrastructure Support Specialist, you will be responsible for facilitating issue resolution within the team, configuring hardware such as firewalls, switches, servers, and routers, and performing remote IT audits using industry-standard tools.

The ideal candidate should have excellent communication and problem-solving skills, with a strong background in server configurations, workstation configurations, firewall configurations, network setup, and cloud support. The ability to lift up to 50lbs and travel to multiple client sites daily is also required.

We offer a competitive salary range of $60,000-$80,000 per year, depending on experience, along with a comprehensive benefits package that includes medical, dental, vision, paid holidays, vacation time, long-term disability insurance, life insurance, auto mileage reimbursement, and a 401(k) plan.

Key Responsibilities:
  • Provide technical support to clients via phone, email, or in-person visits
  • Configure and troubleshoot hardware and software issues
  • Perform regular IT audits to ensure optimal system performance
  • Stay up-to-date with industry developments and best practices through continuous learning and certification testing

Salary Range: $60,000-$80,000 per year

Benefits: Medical, Dental, Vision, Paid Holidays, Vacation Time, Long-term Disability Insurance, Life Insurance, Auto Mileage Reimbursement, 401(k) Plan

Requirements:

  • Associate's Degree or Bachelor's Degree in Computer Science or related field
  • Proven track record of reliability and technical expertise
  • Previous experience in a technical support role
  • Excellent communication and problem-solving skills
  • Ability to lift up to 50lbs and travel to multiple client sites daily


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