Full-Time Front Desk Representative

6 days ago


Minnetonka, Minnesota, United States Emergency Physicians, PA (EPPA) Full time

Company Overview:
The Urgency Room is a medical facility dedicated to providing high-quality emergency care. We are seeking a skilled Guest Services Coordinator to join our front desk team.

Job Summary:
We are looking for a reliable and customer-focused individual to act as the first point of contact between patients and guests. The successful candidate will use practical judgment for initial triage, accurately register patients for care, and support front desk reception administrative tasks.

Key Responsibilities:
- Act as the first point of contact between patients and guests
- Use practical judgment for initial triage
- Accurately register patients for care
- Collect vital demographic information, verify insurance coverage, and collect applicable co-payments
- Support the initial rooming of patients
- Assist with front desk reception administrative tasks

Requirements:
- Excellent customer service skills
- Ability to work in a fast-paced environment
- Strong communication and organizational skills
- Basic computer skills and knowledge of medical terminology
- Ability to work every other weekend and 4 holidays per year

Working Conditions:
The hours of this position include a mixture of day and evening shifts. Day shift is 7:30am-3:30pm, and evening shift is 2:30pm-10:30pm. Travel to other Urgency Room locations may be required on an as-needed basis.

Salary and Benefits:
The hourly wage for this position is $21-$22. Additionally, employees are eligible for a sign-on bonus. Other benefits include a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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