Clinical Operations Director

6 days ago

Phoenix, Arizona, United States Banner Health Full time
Job Summary

This position partners with the Department Administrator and Department Chair for overall responsibility for the Department's financial and operational performance in its clinical practice, research, and educational and training activities.

Key Responsibilities
  1. Financial Management

    Provides support for all departmental financial systems, including clinical and technical revenues, state appropriations, grant and contract income, designated funds, and gifts received by the Department.

    Works with the Banner-University Medical Group Chief Financial Officer and the Deputy Dean for Financial and Administrative Affairs of the UACOM to develop and monitor operating parameters and ensure financial oversight and control of the department.

    Partners with Senior Leadership to support the annual preparation and monitoring of the Department budgets with recommendations to the Department Chair on issues of organizational effectiveness, including clinical operations and fiscal management.

  2. Operational Management

    Under the direction of the Department Administrator, approves purchasing and purchasing policies in alignment with the University of Arizona (UA) and Banner as needed.

    Prepares financial and administrative reports for the Department Chair.

    Partners to interpret and analyze financial statements; analyzes and budgets for capital and operational needs.

    Develops business planning for the departmental clinical enterprise and academic units.

    Manages expenditures and purchasing in accordance with all relevant guidelines.

  3. Reimbursement and Revenue Cycle

    Ensures optimal reimbursement through continued evaluation of fee schedules and coding practice and works with the Department Administrator and representatives from patient services to develop, implement, and measure billing, collection, reimbursement, and revenue cycle processes.

    Is responsible for monitoring administrative leadership, in collaboration with other leaders, in improving patient satisfaction scores.

    Works with the Chair, and other relevant leaders, in implementing technology and workflow optimization to improve clinical practice.

    Monitors adherence to departmental policies and procedures.

  4. Compliance and Regulatory Affairs

    Monitors compliance with all regulatory and oversight organizations, ensures that the departmental practice meets regulatory requirements.

    Partners with the Department Administrator in overall responsibility for the administrative clinic functions, including front office operations and coding, billing, etc.

    Participates in the development and implementation of short- and long-range plans and strategies to meet the mission of the Department as it relates to UACOM, Banner Health, and the community.

  5. Leadership and Human Resources

    Functions as the leader of all administrative and clinical support staff.

    Oversees all human resources activity for the Department, including department employees of Banner and UA.

    Hires, trains, develops, and evaluates the performance of clinical and supportive staff.

  6. Facilities and Resources

    Interprets and ensures compliance with all policies and procedures related to facilities used by departmental personnel.

    Is responsible for all facility resources.

    Defines and identifies funding for equipment requirements at all locations and prepares justifications and business plans in support of capital budgeting proposals.

Requirements

Must possess a strong knowledge of principles, practices, and operations in assigned area of responsibility as normally obtained through the completion of a Bachelor's Degree in a relevant field and a minimum of five years of progressively responsible healthcare management experience.

Must possess the ability to simultaneously address multiple projects, demands, and issues.

Requires excellent written and verbal communication skills as well as planning, organizational, and conceptual skills.

Employees working at the Whole Health Clinic must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.

Employees working at Banner Scottsdale Sports Medicine, second floor must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.

Proven track record of driving successful performance outcomes and accomplishing organizational goals.

Experience anticipating and responding to the needs of internal and external customers.

Experience managing a budget.

Strong financial and business acumen.

Knowledge of budgeting and forecasting methodologies.

Able to analyze and interpret data.

Skilled in building partnerships with management, staff, and stakeholders to achieve department goals and objectives.

Leadership style and characteristics necessary to effectively perform in this role include: strong work ethic, results-oriented, persuasive, motivational, able to make rational decisions in difficult situations, inspirational, honorable, confident, systems-thinker, innovative, life-long learner, courageous, high-energy, integrity, collaborator, ability to work with teams, good listening, nonvolatile, values multiple disciplines, and passionate about continuously improving and providing high-quality care and service excellence to patients, families, employees, and physicians.

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