Customer Service Representative

14 hours ago


Greensboro, United States Keolis Commuter Services Full time

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Keolis Commuter Services in Greensboro, NC. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, answering incoming calls, and ensuring outstanding customer satisfaction.

Key Responsibilities

  • Answer incoming calls and provide route information to the general public
  • Regularly interact with customers both in person and by phone
  • Ensure strict adherence to Keolis and client policies and procedures
  • Sell bus passes and ensure till is balanced
  • Issue ID cards and provide information to the public
  • Perform other duties as assigned

Requirements

  • High School Diploma or Equivalent
  • At least 6 months of Customer Service experience
  • Good problem-solving skills and ability to handle upset customers
  • Computer literate

Additional Information

Keolis is committed to protecting the environment and ensuring the wellbeing of our employees, customers, and communities. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification.



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