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Customer Service Representative

2 months ago

Greensboro, United States HonorVet Technologies Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at HonorVet Technologies. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Provide accurate and helpful information to customers, using sound business judgment and problem-solving skills.
  • Document customer interactions and inquiries in our case management system, ensuring a fully transparent and seamless customer experience.
  • Collaborate with customers, dealers, and tow vendors to resolve breakdown events, providing timely follow-ups and managing cases to completion.
  • Establish and maintain relationships with customers and internal stakeholders to ensure success in daily activities.
  • Provide excellent customer service and problem-solving skills in end-to-end case management, addressing customer complaints effectively and escalating issues as necessary.
Critical Competencies:
  • Customer Service
  • Problem Solving
  • Analytical Thinking
  • Leadership
  • Conflict Resolution
  • Business and Customer Focus
  • Communication
  • Data Entry and Computer Skills
Essential Education/Training and Certificates:
  • Bachelor's degree preferred
  • 1-2 years of customer service/technical support experience preferred
  • Solid understanding of Microsoft operating systems
  • Strong organizational skills with the ability to prioritize and work effectively on multiple tasks in a fast-paced environment
Other:
  • Ability to sit for extended periods of time while using a computer and other devices