Digital Technology Solutions Expert
4 days ago
The Telecommunication and Digital Technology Analyst will be responsible for troubleshooting technical issues, identifying opportunities for process and technology improvements, managing contact center UAT process and serving as a liaison between the call center and IT teams.
Responsibilities- Collaborate with call center teams, IT, and NGCC to identify and align telephony and digital technology needs with business goals, improving customer experience and operational efficiency.
- Monitor and troubleshoot telephony systems, digital tools, and related technologies to ensure uninterrupted call center operations.
- Serve as a SME for NGCC, proposing and implementing insight-led strategies to enhance customer experience, streamline processes, and drive efficiency.
- Develop and maintain documentation for NGCC, telephony and digital technology processes, configurations, and troubleshooting procedures.
- 4 years' experience working in areas such as Call Center, IT or digital technology in a fast-paced environment.
- A track record of proven success in telephony systems administration and digital technology integration.
- Proficiency in telecommunication protocols, VoIP, and a diverse array of digital collaboration tools.
We offer a competitive salary range of $80,000 - $110,000 per year, comprehensive health coverage, 401(k) plan with 4% company match, and generous paid time off.
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Naperville, Illinois, United States American Water Resources LLC Full timeJob Summary:The Telecommunication and Digital Technology Solutions Specialist will play a crucial role in enhancing the telephony and digital technology aspects of our call center operations.About the Role:This position is based in our office in Naperville, IL, and requires a regular in-office hybrid model.The successful candidate will be responsible for...
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Naperville, Illinois, United States American Water Resources LLC Full timeWe're excited to announce a new opportunity for a skilled Telecommunications and Digital Technology Analyst to join our team at American Water Resources LLC!About the Role:This full-time position is responsible for providing technical support and expertise in telephony and digital technology to ensure seamless call center operations.The successful candidate...
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