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Senior Application Systems Analyst

2 months ago

Troy, Michigan, United States New York Community Bank Full time

Job Summary

The Technology and Operations job family provides day-to-day management for various banking systems at New York Community Bank. This role will provide support for analysis, implementation, testing, and configuration for both the core banking system and its multiple interfacing applications. This position will be the primary lead on medium to large size projects that require the ability to follow project methodologies. This position partners and supports Retail Banking, Treasury Management, and other business units as well as third-level support for front-line employees. This role will include after-hours or weekend support.

Key Responsibilities:

  • System Administration and Monitoring
    • Provides software support through upgrading, patching, trouble shooting, and installation.
    • Maintains a working knowledge of all systems utilized by the team.
    • Continually reviews systems looking for process improvement opportunities.
    • Performs testing and monitors for quality assurance.
    • Coordinates product installations with an implementation schedule.
    • Provides technical and product support to product owners and bank personnel.
    • Responsible for documenting, tracking, and reporting on all outstanding vendor issues.
    • Identifies trends and patterns of outstanding issues, reporting to the vendor and/or various teams as necessary.
    • Responsible for incident and problem management.
  • Project Delivery and System Analysis
    • Provides operational subject matter expertise on process re-engineering initiatives and projects with third-party vendors.
    • Works with various internal business partners to understand and design system solutions for online and mobile banking needs.
    • Partners with various affiliates to understand, document, and design system solutions that provide straight-through processing.
    • Ensures application configuration integrates with new processes and system interface designs that are part of enterprise initiatives.
    • Participates as a system SME in project-related meetings.
  • Handles Escalated Helpdesk Support Issues
    • Responsible for analyzing non-routine problem-solving inquiries that are highly technical in nature.
    • Troubleshoots and resolves software and connectivity problems, including user access and component configuration.
    • Provides solutions for escalated software-related issues.
    • Escalates incidents in a timely manner and involves appropriate personnel as required.
    • Independently diagnoses and resolves complex problems or requests.
    • Accurately assesses the reported situation and provides detailed statistics in a timely manner.

Job Requirements

  • Bachelor's Degree or comparable work experience required.
  • Bachelor's Degree in Finance, Business Administration, Information Technology preferred.
  • 6 years of Banking Ops, Product Management, Systems Analyst, or IT Systems/Application Support required.
  • Proven process design and implementation experience with the ability to integrate people, process, and technology to deliver measurable service improvements.
  • Results-oriented, able to quickly sort through information with limited or no supervision.
  • Experience working collaboratively with various groups with potentially disparate objectives and vendors.
  • Experience with process automation solutions.
  • In-depth banking system and product knowledge as well as banking industry standards and federal regulations.
  • Superior problem-solving skills, leadership qualities, communication, and consulting skills with the ability to make independent decisions.
  • Must be a quick learner and able to assertively engage with resources at all levels within the organization.
  • Proven ability to successfully manage multiple initiatives while staying on course to meet deadlines.
  • Strong project management skills managing the full project life cycle with system implementations and managing vendor relationships.
  • Strong knowledge of Microsoft Office, including Excel, Visio, and MS Project, PowerPoint.
  • Experience developing business processes and procedures.
  • Ability and willingness to work extended hours and be on call for evenings and weekends.
  • System knowledge; FiServ and OSI (Core and Mobile) products preferred.
  • Knowledge of process reengineering; Lean or Kaizen methodologies preferred.