Food and Beverage Operations Manager

5 days ago


Nashville, Tennessee, United States Marriott Full time
Job Summary

We are seeking a highly skilled Food and Beverage Operations Manager to join our team at Renaissance Hotels. As a key member of our operations team, you will be responsible for overseeing the daily Food and Beverage (F&B) shift operation and ensuring compliance with all F&B policies, standards, and procedures.

Key Responsibilities
  • Managing Day-to-Day Operations
    • Assist in the ordering of F&B supplies, cleaning supplies, and uniforms.
    • Supervise daily F&B shift operation and monitor compliance with all F&B policies, standards, and procedures.
    • Support and supervise an effective monthly self-inspection program.
    • Operate all department equipment as necessary and report malfunctions.
    • Supervise staffing levels to ensure guest service, operational needs, and financial objectives are met.
    • Encourage and build mutual trust, respect, and cooperation among team members.
    • Understand employee positions well enough to perform duties in employees' absence.
    • Develop specific goals and plans to prioritize, organize, and accomplish work.
    • Monitor and maintain the productivity level of employees.
    • Verify that all team members/supervisors understand the brand-specific philosophy.
    • Maintain the operating budget and verify that standards and legal obligations are followed.
    • Assist supervisors in understanding team members' ever-changing needs and expectations, and how to exceed them.
    • Celebrate and foster decisions that result in successes as well as failures.
    • Communicate areas that need attention to staff and follow up to verify understanding.
    • Coordinate cleaning programs in all F&B areas (e.g., General clean), identifying trends and making recommendations for improvements.
    • Establish and maintain open, collaborative relationships with employees.
    • Create and nurture a property environment that emphasizes motivation, empowerment, teamwork, and passion for providing service.
    • Follow property-specific second effort and recovery plans.
    • Stay readily available/approachable for all team members.
    • Demonstrate knowledge of the brand-specific service culture.
  • Providing Exceptional Customer Service
    • Provide services that are above and beyond for customer satisfaction and retention.
    • Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
    • Serve as a role model to demonstrate appropriate behaviors.
    • Manage day-to-day operations, monitor quality, and standards, and meet the expectations of the customers on a daily basis.
    • Take proactive approaches when dealing with guest concerns.
    • Set a positive example for guest relations.
    • Stay readily available/approachable for all guests.
    • Review comment cards and guest satisfaction results with employees.
    • Respond in a timely manner to customer service department requests.
  • Additional Responsibilities
    • Provide information to supervisors and co-workers by telephone, in written form, email, or in person.
    • Provide guidance and direction to subordinates, including setting performance standards and monitoring performance.
    • Analyze information and evaluate results to choose the best solution and solve problems.
    • Perform hourly job functions if necessary.
    • Extend professionalism and courtesy to team members at all times.
    • Comprehend budgets, operating statements, and payroll progress reports.
    • Perform other duties as assigned to meet business needs.
    What We Offer

As a Food and Beverage Operations Manager at Marriott, you will enjoy a competitive salary range of $56,000 to $72,000 annually, plus a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans.

Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We're looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests.



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