Senior IT Support Specialist

1 week ago


Phoenix, Arizona, United States SunSoft Online Full time
About the Role

We are seeking a highly skilled and experienced Senior IT Support Specialist to join our team at SunSoft Online. In this role, you will be responsible for providing advanced technical support to our customers, resolving complex technical challenges, and collaborating with internal and external resources to identify and resolve hardware or software issues.

Key Responsibilities
  • Respond promptly to customer requests and take a customer-centric approach to problem-solving.
  • Act as a technical escalation for other Help Desk staff and provide guidance on complex technical issues.
  • Resolve advanced configuration issues, troubleshoot and resolve hardware and software problems independently.
  • Work with internal and external IT resources or vendors to identify and resolve hardware or software issues.
  • Solicit customer feedback to improve service and meet commitments.
Requirements
  • 2 years of hands-on experience in Help Desk support.
  • Physical interaction with agency computer equipment on-site is required.
Preferred Qualifications
  • A combination of 4 years education and/or experience.
Benefits

This position offers a competitive salary range of $60,000 - $80,000 per year, depending on experience. Additionally, we offer a comprehensive benefits package that includes medical, dental, and vision coverage, as well as a generous paid time off policy.



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