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Head of Facility Operations

2 months ago

Williamsburg, Virginia, United States The Crescent Hotels Group Full time

Position Overview:

The Head of Facility Operations oversees the functionality of the Hospitality Maintenance Division, collaborating closely with the Operations Team, Design Services, and the Architecture and Engineering (A&E) department.

Key Responsibilities:

  • Manage and respond to all aspects related to Hospitality facilities, including Electrical, Mechanical, HVAC, Project Management, Planning, Plumbing, Carpentry, and Painting.
  • Ensure that Facility Maintenance activities align with current and future service needs, developing a thorough master plan for facilities.
  • Oversee administrative functions including budgeting, forecasting, purchasing, accounts payable, payroll, and personnel management.
  • Monitor labor hours against budget forecasts and provide monthly financial summaries for the department.
  • Prepare various reports, correspondence, and studies relevant to departmental operations.
  • Initiate and manage projects, including capital improvements for facilities, focusing on project management, planning, and scheduling.
  • Develop and enforce specifications and requirements for project, repair, and service contracts.
  • Assist hospitality leaders in defining project needs and resolving issues, acting as the primary liaison with the Facility Maintenance and A&E departments.
  • Establish and implement policies, procedures, and standards for the Hospitality Facility Maintenance workforce.
  • Prepare and monitor departmental budgets, ensuring expenditures align with approved allocations.
  • Manage relationships with approved contractors.
  • Lead and develop the hospitality maintenance team, making final decisions on hiring, promotions, and terminations, and conducting performance reviews.
  • Provide technical support and compliance reviews for unit managers, ensuring adherence to project requirements.
  • Ensure compliance with Virginia State Building Codes and other relevant regulations.
  • Facilitate daily and weekly communications with the corporate engineering team.

Required Qualifications:

  • 10-12 years of progressive experience in Hospitality/Industrial/Facility maintenance, with at least 4-6 years in a leadership role within a large hotel or resort environment.
  • Preferred qualifications include a Commonwealth of Virginia Journeyman Electrical or Mechanical License and relevant college coursework.
  • Experience in HVAC/R supervisory roles, including staff training in equipment diagnosis and repair.
  • Knowledge of HAZWOPER and OSHA regulations.
  • Familiarity with Computerized Maintenance Management Systems (CMMS) is advantageous.

Skills and Attributes:

  • Demonstrated leadership and effective communication skills, both oral and written.
  • Strong organizational and time management abilities.
  • Comprehensive understanding of federal, state, and local laws and regulations.
  • Proven track record in project and contract management.
  • Proficient in computerized Maintenance Management Systems.
  • Ability to lift and carry up to 75 pounds and work at heights above 30 feet.
  • Familiarity with building automation systems.
  • Adaptability to changing priorities and tasks without loss of efficiency.
  • Strong technical report writing and communication skills.
  • In-depth knowledge of operations and maintenance services, including programming, engineering, estimating, and contract administration.

Work Environment:

This role requires flexibility to work evenings, weekends, and holidays as needed.