Mobility Operations Specialist

17 hours ago


Baytown, Texas, United States Hertz Full time
Job Title: Mobility Specialist

Join the Hertz Local Edition team as a Mobility Specialist, where you will play a crucial role in providing an exceptional rental car experience to Lyft and/or Uber drivers.

Key Responsibilities:
  • Ensure optimal operational efficacies to provide customers with the best rental car experience.
  • Provide assistance with creating rental car reservations, processing rentals, and ensuring clean and safe vehicles for customers.
  • Assist customers with post-rental inquiries related to the rental and billing process.
  • Work in a fast-paced environment, providing helpful customer service that enhances the customer's rental experience.
  • Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance, and more.
  • Effectively communicate the Hertz/Lyft/Uber Rental Car Program and procedures.
  • Maximize revenue opportunities with customers by actively soliciting business after customer inquiry and overcoming customer objections.
  • Ensure vehicles are prepared for customer pick-up, including checking for damage, cleaning the interior and exterior, filling gasoline tanks, and checking fluid levels.
Requirements:
  • Ability to work in a fast-paced environment with a variety of tasks.
  • Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
  • Previous customer service experience.
  • Strong time management and organizational skills.
  • Computer literacy and attention to detail.
  • Valid driver's license with an acceptable driving record.
Knowledge and Skills:
  • Customer service resolution practices.
  • Excellent communication techniques.
  • Sales management/coaching ability.

Hertz is a global leader in the car rental industry, operating in over 9,700 locations worldwide. We are committed to diversity and inclusion, and we welcome applications from individuals with diverse backgrounds and experiences.

EOE, including disability/veteran



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