Customer Experience Specialist

4 days ago


Chicago, Illinois, United States Mixam Full time
Unlock Your Potential in a Dynamic Support Role

Are you a problem-solver with excellent communication skills? Do you thrive in fast-paced environments and enjoy helping others resolve complex issues?

Mixam, a leading technology start-up, is seeking an exceptional Customer Experience Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch assistance to customers, ensuring their needs are met, and resolving escalated cases efficiently.

As a Customer Experience Specialist, you will collaborate with cross-functional teams to facilitate problem-solving, gather additional resources or expertise, and ensure a coordinated response to customer escalations. You will identify customer needs and take proactive steps to maintain positive experiences, acting as the primary point of contact for escalated customer complaints or issues that require special attention.

We offer a competitive salary range of $45,000 to $60,000 per year, plus benefits such as 15 vacation days, 5 sick days, and a comprehensive health insurance plan covering medical, vision, and dental expenses at 50% of industry standards. Our 401(k) matching program offers 100% match up to 3% and 50% match at 4-5%, allowing you to secure your financial future.

Mixam prioritizes diversity, equity, and inclusion, fostering a culture where everyone feels valued, empowered, and inspired. We strive to minimize our ecological footprint, implementing sustainable practices across our operations. By joining us, you'll contribute to meaningful work while being part of a company that values social responsibility and environmental sustainability.

If you're passionate about delivering exceptional customer experiences, we encourage you to apply. Please submit your application, highlighting your relevant skills and experience, and we'll be in touch soon.



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