Customer Experience Specialist

7 days ago


Chicago, Illinois, United States Monica + Andy Full time
Monica + Andy: A Leader in Organic Baby and Children's Clothing

We are a digitally native, organic baby and children's clothing brand that exists to personalize shopping for parents by creating joyful experiences and products without compromise.

The successful candidate will be responsible for delivering exceptional customer service and creating a seamless, easy shopping experience across all of our channels. This includes our online business and our physical locations (our Guideshops).

About the Role:

We are looking for experienced sales associates who can naturally share our brand story and educate customers on our products and high-quality, organic fabric. The ideal candidate will be confident in their ability to genuinely connect with co-workers and customers, have a positive attitude, and be willing to work hard, roll up their sleeves, and build the brand.

Responsibilities:
  • Welcome every customer into the store with a warm, friendly greeting and smile
  • Merchandise the Guideshop based on product availability and merchandising guidelines
  • Answer the phone, help customers via chat and email; meet minimum daily ticket goals and response times
  • Host events and classes in the Guideshop
  • Create a world-class customer experience for the Monica + Andy customer
  • Offer help whenever needed to everyone
  • Be the best brand ambassador for the brand you can be
  • Build and maintain a client book, meeting daily sales goals
  • Outreach to clients on a 1:1 basis with manager oversight to build sales and traffic

The ideal candidate will also be able to answer customer questions in person and via chat, email, and phone, and process returns and order-related tasks in a timely manner to ensure we deliver the best customer experience possible.

Benefits:

We offer competitive compensation, challenging work, great coworkers, and the opportunity to build something. We value self-awareness, honesty, empathy, and good energy, and believe in balance between work and personal life.

We are an equal-opportunity employer and make employment decisions on the basis of merit. We prohibit unlawful discrimination based on race, color, religious creed, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy, or any other consideration made unlawful by federal, state, or local laws.

Estimated salary range: $45,000 - $60,000 per year, depending on location and experience.



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