Customer Experience Ambassador
3 days ago
**About Insight Global**
We're a company dedicated to creating diverse and inclusive environments where our team members can bring their full, authentic selves to work every day. We're committed to delivering outstanding service to our customers.
**Job Summary**
We're seeking a highly skilled Customer Service Representative to join our team. As a key member of our logistics support team, you'll be responsible for ensuring exceptional customer experiences through prompt and professional communication.
Key Responsibilities:
- Assist customers and business partners via telephone and email in a timely and efficient manner
- Handle customer complaints in a calm, professional manner, resolving issues promptly and effectively
- Diagnose, assess, and resolve problems or issues related to delivery routes and orders
- Monitor progress of delivery routes and communicate with drivers as necessary
- Process changes or cancellations to delivery orders accurately and efficiently
What You'll Need:**
- Past experience in customer-facing roles within the logistics or supply chain industry
- Proficiency in Microsoft Office programs, including MS Project, Word, Excel, and PowerPoint
- Bilingual skills in Spanish and English
- Strong customer service skills and ability to satisfactorily resolve issues
- Solid multitasking and organizational skills, with the ability to thrive under pressure
Estimated Salary:** $16/hour, with opportunities for overtime pay
Benefits: Insight Global offers a comprehensive benefits package, including competitive salary, opportunities for career growth and development, and a supportive work environment.
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