Executive in Charge of Guest Experience

1 day ago


Glen Cove, New York, United States HC&N Healthcare Solutions Full time

We are seeking a highly skilled and compassionate Director of Concierge Services to join our team at HC&N Healthcare Solutions. As a key member of our staff, you will be responsible for ensuring exceptional patient satisfaction and customer service throughout the healing journey.

The Director of Concierge Services will serve as the liaison between patients, families, and our team members, fostering a culture of excellence in patient care and customer service. This role requires a bright and extroverted individual with a passion for assisting patients as a customer service / amenities professional.

Key Responsibilities:

  • Develop and implement unique employee engagement events to enhance patient satisfaction and employee morale.
  • Evaluate and improve amenities and services to meet the evolving needs of our patients and their families.
  • Collaborate with healthcare professionals to ensure seamless communication and exceptional patient care.
  • Provide exceptional customer service and support to patients and their families.
  • Stay up-to-date with industry trends and best practices in patient satisfaction and customer service.

Requirements:

  • Strong customer service and communication skills.
  • Ability to work effectively in a fast-paced environment.
  • Excellent problem-solving and analytical skills.
  • Strong leadership and team management skills.
  • Ability to maintain confidentiality and handle sensitive information.

What We Offer:

  • A competitive salary of $60,000 per year.
  • A comprehensive benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

We are an equal opportunity employer and welcome applications from diverse candidates.


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