Financial Services Coordinator

18 hours ago


Dallas, Texas, United States Mohawk Industries Inc Full time
About the Role

Mohawk Industries, Inc. is seeking a highly skilled Senior Credit Coordinator to join our team. As a key member of our financial services department, you will play a critical role in supporting both internal and external customer relationships.

Key Responsibilities
  • Assist the Regional Credit Manager in supporting both internal and external customer relationships.
  • Follow credit and collections policies, procedures, and practices as outlined.
  • Contact external customers to review overdue accounts.
  • Complete high-volume incoming credit and collection calls on overdue accounts.
  • Research and resolve customer chargebacks.
  • Reconcile customer accounts and cash applications.
  • Provide administrative support for assigned areas, including generating reports, filing, correspondence, lien waivers, write-offs, account reconciliation, refunds, NSF checks, and communication within and outside of the department.
  • Maintain all assigned accounts within established performance standards and actively participate in group quality improvement processes.
  • Timely completion of lien and bond waivers and releases.
Requirements
  • High School Degree or GED.
  • Familiarity with lien and bond waivers and releases is a must.
  • Knowledge of lien laws is a plus.
  • Moderate to advanced skills in MS Word and MS Excel.
  • 1 or more years of hands-on analysis and collections experience.
  • Cash handling experience is preferred.
  • Proven ability to work as a member of a team.
Competencies
  • Ability to perform effective written correspondence.
  • Excellent verbal and written communication skills.
  • Ability to work independently, seek solutions, and handle multiple priorities simultaneously.
  • Strong ability to interface with all company departments as necessary.


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